Privacy Policy StatementThe main provisions of the Personal Data (Privacy) Ordinance (the "Ordinance") came into force on 20 December 1996. This Statement sets out the obligations and policies of The Hong Kong and China Gas Company Limited (the "Company") under the Ordinance.Personal Data The Company keeps personal details of its customers on file such as names, addresses, ID numbers, telephone numbers, account numbers and information relating to gas consumption and billing, together with other information which may be necessary for the provision of the Company's services. Customers are required to supply the Company with this kind of data in connection with the opening or operation of gas accounts, and when the Company provides other related facilities and services. Purpose The purposes for which data may be used include:
Without such data, the Company may not be able to provide services to its customers. Transfer of Personal Data Personal data of customers held by the Company will be kept confidential but the Company may provide such information to the following persons (whether within or outside Hong Kong) except that the Company has no current intention to transfer customer data to another person for it to use in direct marketing:
Use of Your Personal Data in Direct Marketing The Company is allowed to use your personal data in direct marketing only if you consent or do not object. In connection with direct marketing, the Company intends:
If you do NOT wish the Company to use your personal data in direct marketing, you may exercise your opt-out right. You may opt out at the time you registered for the Company’s services. You may also write to the Company's Data Protection Officer at the address below or send to webmaster@towngas.com or call the Company at 2880 6988 stating your gas account number and other necessary particulars to opt out from direct marketing at any time. The Company will then cease to use your personal data in direct marketing. Processing of such request is free of charge. Access to and Correction of Personal Data Customers have the right under the Ordinance: - to check whether the Company holds records of their personal data - to obtain a copy of that data - to correct any data which is inaccurate Requests for access to data or correction of data should be made in writing to:
Customers may be asked to pay a reasonable handling charge to cover data access processing. Retention of Personal Data The Company keeps personal data for such period that is necessary for the fulfillment of the purposes for which the data was collected or as required or permitted by applicable laws. Security The Company takes all reasonably practical measures to protect personal data, whether stored physically or electronically, and prevent unauthorized or accidental access, processing, erasure, loss or use (including transfer). Personal data is stored under lock, encrypted or password-protected as necessary. When the Company engages a data processor to process personal data on its behalf, contractual or other means are adopted to prevent unauthorized or accidental access, processing, erasure, loss or use (including transfer) of the data transferred to the data processor. (If there is any inconsistency or conflict between the English version and Chinese version of this Statement, the English version shall prevail.) The Hong Kong and China Gas Company Limited |